App Store & Legal Document

App Support & Help Desk

Technical documentation, FAQ, and developer support for Preflight Reader and HOYD on iOS.

Effective / Last Updated: 17 September 2026
Preflight Reader Support

Flight Keys OFP parser assistance, bug reporting, and on-device privacy documentation.

View Preflight FAQ & Privacy
HOYD Logbook Support

Sector logging, civil twilight night hours, SwiftData iCloud sync, and EASA ORO.FTL duty limits.

View HOYD FAQ & Privacy

Need developer assistance?

Have an issue with an app, parser output, or feature request? Email directly.

support@andrespollanen.se

Frequently Asked Questions

Which flight plan formats are currently supported by Preflight Reader?

Preflight currently targets Flight Keys OFP releases generated for Norse Atlantic Airways. The parser has been tested against long-haul transatlantic flight releases. Support for additional airline profiles and SimBrief formats is in active evaluation.

Does Preflight or HOYD require an active internet connection?

No. Both applications are built to run 100% offline. Once documents are opened or sectors are logged, all calculations occur locally on-device. You can freely use all features in airplane mode on the flight deck.

How do the apps handle pilot data and operational privacy?

Both applications operate under a zero-telemetry architecture. Flight plans and logbook entries are processed and stored only within your device's local iOS sandbox (and your private Apple iCloud account for HOYD). No data is ever transmitted to external servers, cloud databases, or third-party analytics providers.

Developer Contact Information

Primary Developer: Andres Pöllänen
Support Channel: support@andrespollanen.se
Location: Stockholm, Sweden
Response Time: Typically within 24–48 hours for operational flight crews and reviewers.